Return And Refund Policy

🔁 Return & Refund Policy – Alora Jewel

 

At Alora Jewel, we value your satisfaction and strive to deliver high-quality anti-tarnish jewelry. Please read our Return & Refund Policy before making a purchase.

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🔄 Returns & Exchanges

We accept returns/exchanges only in the following cases:

• You received a damaged or defective item

• The item is significantly different from the product description

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📸 Important Conditions:

• A clear unboxing video from the moment of package opening is mandatory for any return or exchange request.

• The request must be made within 48 hours of delivery.

• Returned items must be unused, in original packaging, and with tags.

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💵 Refund Policy

• Refunds are not applicable on Cash on Delivery (COD) orders. Only exchanges will be considered in eligible cases.

• For prepaid orders, refunds (if approved) will be processed within 5–7 business days via the original payment method.

• In case of stock unavailability, you may opt for:

  • Exchange with another product

  • Credit coupon for future use

  • Refund (prepaid orders only)

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🚫 Non-Returnable Items:

• Custom-made jewelry

• Clearance or sale items

• Orders without valid unboxing proof

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📝 How to Request a Return:

1. Share your unboxing video and order ID with us via WhatsApp (+91-9737631380) or Email (alorajewel11@gmail.com).

2. Once approved, we’ll arrange a pickup or share return instructions.

3. After item inspection, exchange/refund will be processed.

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❗ Note:

Alora Jewel reserves the right to refuse returns if the above conditions are not met.