Return And Refund Policy
At Alora Jewel, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 30 days of delivery for a refund or exchange. Please read our return and refund policy below.
Return Eligibility
- Items must be returned within 30 days from the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Returns will not be accepted for customized or personalized items unless they arrive damaged or defective.
How to Initiate a Return
- Email us at alorajewel11@gmail.com or call us at 9737631306 with your order details.
- Our team will provide you with a return authorization and instructions.
- Ship the product back to us in secure packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
- Once we receive the returned item and inspect it, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges (if applicable) are non-refundable.
Exchanges
- If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us immediately for assistance.
Non-Returnable Items
- Customized or personalized jewelry
- Items marked as "Final Sale"
- Gift cards
Need Help?
If you have any questions or concerns, feel free to reach out to us:
📧 Email: alorajewel11@gmail.com
📞 Phone: 9737631306
We value your trust and appreciate your business with Alora Jewel!